Terms and Conditions

Orders

Our Terms and Conditions are valid for all orders. The prices in our Online Shop include VAT, for customers outside of the EU the VAT will be subtracted.

Shipping costs are not included and will be added to the order. For further information please take note of our Shipping & Delivery. Prices are subject to change without prior notice.

Payment

Title to all goods remains with us until payment has been received in full.

Germany, Austria and Switzerland: For new customers the delivery will be sent on prepayment or - for Germany and Austria only -  on a COD basis (cash on delivery). In case of COD a additional fee which is regardless from regularly shipping rates will be charged. (additional charging fee: Germany: 6,50 Euro / Austria: 12,00 Euro)

Other destinations: All Orders must be prepaid (by wire transfer).

Product Warranties

All items are fully guaranteed for 1 year (unless other stated) from date of invoice. Should you need to return any items to us please ensure that they are returned with adequate packaging to ensure their safe transportation. Please ensure that you include details of the problem together with your address, telephone number etc to enable us to contact you if necessary and to return the repaired or replacement goods to you as quickly as possible. Please note that a telephone call to us prior to returning items can often resolve problems and avoid any confusion.

Returning Goods

If any product does not satisfy your needs, it may be returned within 14 days. For further information please take note of our Returns.

Refunds will only be made in the event that returned goods are received by us in as new condition! Because of health department regulations we cannot accept returns of items that have been used on the body, such as thermometers, eye-care products, manicuring aids etc.

Computer software is not returnable. Goods lost in transit will only be refunded on proof of postage.